Now Hiring - Customer Service/Business Development Specialist in Fitchburg, MA

Are you a passionate customer service/sales professional who desires to make a difference and wants the opportunity to receive monetary incentives for doing so? If so, we encourage you to apply, come join our amazing team!

At Ron Bouchard we have been family-owned and operated for over 30 years, proudly serving Central Massachusetts and the surrounding communities. Our goal is to provide our customers with a lifetime of the absolute finest vehicle service, sales, financing and parts buying experiences.

As a Business Development Specialist, you will monitor and follow up on Customer inquiries by phone & internet, providing outstanding customer service, organization and follow through.

We are growing, come join our TEAM!

Job Title: Business Development Specialist

Company: Ron Bouchard Chrysler Dodge Ram

Department/Division/Location: Sales/Dodge/Fitchburg

Reports To: Sales Manager

Employment Status: Full Time

Work Hours: Tuesday - Friday 9:00 a.m. - 6:00 p.m. & Saturdays between 9:00 a.m.- 4:00 p.m., overtime and some holiday hours required

Position Summary: Monitors and follows up on customer inquiries via the internet and phone by providing outstanding customer service, organization and follow through and maintains internet pricing.

Essential Functions:

• Communicates effectively with internet customers and prospects according to their preferred method of communication (phone, email or text), taking 60-80 inquiries daily
• Manages Internet sales leads, responding to inquiries timely answering questions about purchasing vehicles, trades etc., recommending, selecting or helping locate and/or obtain merchandise based on customer requirements
• Schedules appointments with interested buyers for test drives
• Communicates sales terms with customers and reviews with dealership management
• Maintains current knowledge of the business, technology, terminology, products/features, accessories, current sales, policies, safety, security practices and competition
• Ensures customers understand all vehicle operating features, warranties and paperwork
• Manages and analyzes action plans consistent with standards of productivity to consistently meet required, pre-defined performance and satisfaction goals and metrics

When duties and responsibilities change, the employee may be asked to perform other duties as business needs dictate. Employees are required to identify any changes in their job duties since the description were last reviewed. Additionally, Ron Bouchard may ask that employees conduct a review of their position as part of the performance evaluation process.

Qualifications:

• HS Diploma/GED (preferred)
• Requires strong communication skills in order to work most effectively with customers
• Previous customer service experience highly desired
• Call center and/or Internet sales experience a plus
• Sales experience is a plus, NOT required
• Reliable means of transportation to get to work
  

Skills:

• Effective communication skills, written, verbal and active listening
• Proficient with use of computer, email, web searching
• Excellent organization, time management and customer service skills
• Bilingual a plus

Working Environment and Physical Demands:

Works primarily in a typical, climate- controlled office environment.